If you have a concern about a product’s seal, batch details, label or source, send the details to Heal&Zest. Our support team can review the information and, where possible, seek clarification from the listed brand or manufacturer.
Important:
Our support team will review the details and, where possible, may seek clarification from the listed brand or manufacturer.
Review limitation: this request is reviewed by a person; submitting it does not certify a product as genuine and does not perform instant code or serial-number authentication.
What to check before submitting
Check the tamper seal and packaging for signs of opening or damage.
Look for the batch/lot number, manufacturing date, expiry date and manufacturer details on the label.
Keep your order confirmation or invoice and the product packaging.
If the seal appears broken or the product looks tampered with, do not consume it. Contact support and retain the packaging.
Request a review
Provide the details printed on the pack. Please do not send passwords, card details or other payment credentials.
