Privacy Policy
Last Updated: 8 October 2026
At Heal&Zest, we respect your privacy and take reasonable steps to protect personal information entrusted to us.
This Privacy Policy explains how Heal&Zest (“Heal&Zest”, “we”, “us” or “our”) collects, uses, stores, shares and protects information when you visit healzest.in, create an account, place an order, contact us, participate in promotions, or otherwise use our services.
1. Scope
This Privacy Policy applies to personal information processed through our Website and related customer-service, order-management, communication and ecommerce activities.
2. Information We May Collect
Depending on how you use the Website, we may collect your name, email address, mobile number, billing and shipping address, account details, order and transaction information, customer-support communications, reviews, feedback and information submitted in forms or promotions.
We may also process transaction information such as products purchased, order number, order value, discounts, delivery status, payment status, refunds and cancellations.
When you use the Website, technical information may also be collected automatically, including IP address, browser and device type, operating system, pages viewed, interaction information, timestamps and security or diagnostic information.
3. Cookies and Similar Technologies
We may use cookies, local storage and similar technologies to keep the Website functioning, maintain shopping-cart and login functionality, remember preferences, understand usage, improve performance, protect against fraud and support analytics or relevant marketing activities where applicable.
You can control cookies through browser settings. Disabling certain cookies may affect Website functionality.
4. How We Use Personal Information
We may use information to process and fulfil orders; provide delivery and customer support; create and maintain accounts; process payments, cancellations and refunds; communicate about orders and services; respond to questions and complaints; improve products and Website functionality; personalise shopping; detect and prevent fraud or security incidents; maintain business records; comply with legal requirements; enforce our Terms; and send marketing communications where permitted.
5. Lawful Processing
We process personal information for lawful and relevant purposes. Depending on the activity, processing may be necessary to provide requested services, perform or take steps relating to transactions, comply with law, protect Website security, pursue legitimate operational purposes where recognised by applicable law, or rely on consent where required.
6. Orders and Communications
We may contact you about order confirmation, payment status, delivery, cancellation, refunds, account activity, customer-service matters, security matters and important service or policy changes.
Transactional communications may continue even if you opt out of promotional communications.
7. Marketing Communications
Where permitted, we may send promotional communications about products, offers and Heal&Zest activities. You may unsubscribe from promotional email communications using the mechanism provided in the communication or by contacting us.
8. Sharing of Personal Information
We may share relevant information with service providers that help operate the Website and fulfil orders, including payment processors, logistics and courier providers, hosting and technology providers, customer-support and communication providers, email and marketing providers, analytics providers, fraud-prevention and security providers, professional advisers, and government or regulatory authorities where required or legally permitted.
We do not intend to sell personal information as a standalone commodity.
9. Payment Information
Payments may be processed by authorised third-party payment providers. Full payment-card credentials may not be stored by Heal&Zest. Payment providers may process payment information according to their own policies and applicable requirements.
10. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, destruction and other security risks.
No internet service can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for fulfilment, customer support, dispute resolution, fraud prevention, business records and legal obligations. Different categories of information may be retained for different periods.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal, accounting, security or operational requirements.
12. Your Rights and Choices
Subject to applicable law and lawful limitations, you may have rights relating to your personal information, including access, correction, deletion where legally available, withdrawal of consent where processing is based on consent, and grievance redressal.
Requests may be subject to reasonable verification.
13. Withdrawal of Consent
Where processing is based on consent, you may withdraw consent through the available mechanism or by contacting us. Withdrawal does not affect processing already carried out lawfully before withdrawal and may not apply where another lawful basis permits continued processing.
14. Children’s Personal Data
The Website is primarily intended for adults and persons shopping with appropriate parental or guardian involvement. We do not knowingly request unnecessary personal information directly from children.
Where information relating to a child is required for a legitimate transaction or service, we will handle it in accordance with applicable law and required safeguards.
15. Fraud and Security
We may process technical and account information to detect suspicious orders, payment abuse, account takeover, automated attacks, fraudulent behaviour, misuse of promotions and other security threats.
16. Third-Party Websites and Services
The Website may contain links or integrations to third-party websites and services. We are not responsible for the privacy practices of independent third parties.
17. International Processing
Some service providers may process information from locations outside India. Where this occurs, we will seek to do so in accordance with applicable law and appropriate safeguards.
18. Data Breaches and Security Incidents
If a personal-data incident occurs, we will take reasonable steps to investigate, contain and remediate it and make any notifications required by applicable law.
19. Privacy Requests and Grievances
For privacy questions, data-access requests, correction requests, deletion requests or complaints concerning processing, please contact Heal&Zest through the customer-support/contact channel published on the Website.
Please provide your name, account email or mobile number, nature of the request and sufficient information to help verify and process it.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in business practices, technology, services or applicable law. The current version will be published with the latest revision date.
21. Governing Law
This Privacy Policy is governed by applicable Indian law, subject to mandatory rights and remedies available to individuals.
22. Contact
Heal&Zest Website: healzest.in
For privacy requests and concerns, please use the current customer-support/contact channel published on the Website.
22. Contact
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Heal&Zest Website: healzest.in
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For privacy requests, data-access requests, correction requests, deletion requests or privacy concerns:
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Email: support@healzest.in
Phone: +91 777-000-5350
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For business enquiries, please contact business@healzest.in.