Terms & Conditions
Last Updated: 8 October 2026
Welcome to Heal&Zest. These Terms & Conditions (“Terms”) govern your access to and use of healzest.in (the “Website”) and your purchase of products through the Website.
By accessing, browsing, registering on, or purchasing from the Website, you agree to these Terms.
1. About Heal&Zest
Heal&Zest is an online ecommerce store offering nutrition, wellness, supplements, better-for-you food and related products.
In these Terms, “Heal&Zest”, “we”, “us” and “our” refer to the operator of the Website. “You” and “your” refer to the person accessing the Website or placing an order.
2. Eligibility
You must provide accurate and complete information when creating an account or placing an order. Where a purchase involves products intended for children or teenagers, the purchaser and account holder must be an appropriate parent, guardian or adult where required by applicable law.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
3. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, nutritional information, availability and other information displayed on the Website are accurate and current.
Product images are representative and may vary slightly from actual packaging or appearance. Manufacturer packaging, ingredients, formulations, serving sizes, nutritional values and labelling may change. Customers should check product packaging and manufacturer information before use.
Nothing on the Website should be treated as medical diagnosis, treatment, or personalised medical advice. Customers with allergies, medical conditions, dietary restrictions, pregnancy-related concerns, or medication-related concerns should consult an appropriately qualified healthcare professional where appropriate.
4. Pricing
All prices are in Indian Rupees unless otherwise stated. Applicable taxes, delivery charges and other mandatory charges will be shown or communicated before purchase.
We may correct pricing, typographical, promotional or product-information errors. If an obvious error affects an order, we may contact you before fulfilment or cancel the affected order and refund amounts paid.
5. Availability
Product availability can change without notice. Adding an item to a cart does not guarantee availability until checkout.
If an ordered product becomes unavailable after purchase, we may cancel the affected item or order and provide an appropriate refund.
6. Orders
An order is a request to purchase selected products. An order confirmation acknowledges receipt and does not necessarily guarantee final acceptance where verification, availability or payment confirmation is pending.
We may refuse, limit or cancel orders where reasonably necessary, including for suspected fraud, duplicate orders, pricing errors, inventory limitations, payment issues, abuse of promotions, or other legitimate operational reasons.
Where payment has already been received for a cancelled order, the applicable amount will be refunded.
7. Payments
Payments may be processed through authorised third-party payment service providers. You agree to provide valid payment information and authorise payment for your order.
When payment is processed by a third-party provider, Heal&Zest does not ordinarily receive or store complete card credentials. Payment providers may apply their own terms and privacy practices.
8. Delivery and Shipping
Orders are shipped to the address provided by you. You are responsible for accurate shipping and contact details.
Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, service disruptions, incorrect addresses, force majeure events or other circumstances beyond our reasonable control.
If a package appears visibly damaged or tampered with at delivery, document the condition where possible and contact us promptly.
9. Cancellation
Orders may generally be cancelled before dispatch, subject to processing status. Once dispatched, cancellation may no longer be possible and the applicable return/refund process may apply.
10. Returns, Refunds and Replacements
Returns, refunds and replacements are governed by our Refund & Return Policy, which forms part of these Terms.
Nothing in our policies is intended to exclude or restrict rights that cannot lawfully be excluded under applicable law.
11. Promotional Offers
Promotions, discounts, coupons and sale prices may have product, customer, quantity, date or order-value restrictions.
Unless expressly stated otherwise, offers may not be combined with incompatible promotions and may be modified or withdrawn where permitted by law.
12. User Conduct
You agree not to use the Website for unlawful, fraudulent or abusive purposes; interfere with Website security or operation; introduce malicious code; impersonate another person; submit false reviews or information; misuse discounts or promotions; or access another person’s account without authorisation.
We may suspend or restrict access where we reasonably believe these Terms or applicable law have been violated.
13. Reviews and User Content
Reviews, ratings and other user-generated content must be genuine, lawful and relevant. Content that is deceptive, defamatory, abusive, infringing, threatening, unlawful or intended to manipulate ratings may be removed.
By submitting content, you grant Heal&Zest a non-exclusive, worldwide, royalty-free right to use, reproduce, display and publish it for operating, improving and promoting the Website, subject to applicable law.
14. Intellectual Property
The Website, branding, logo, design, graphics, text, photographs, software, layout and original content are owned by or licensed to Heal&Zest and protected by applicable intellectual-property laws.
You may use the Website for personal, lawful shopping purposes and may not reproduce, modify, distribute or commercially exploit Website content without appropriate permission, except where permitted by law.
15. Third-Party Services and Links
The Website may use third-party payment, delivery, analytics, communication, hosting or other services. Third-party services may have separate terms and privacy policies.
16. Health and Product Disclaimer
Heal&Zest provides products and product information for general consumer use. Product information is not a substitute for professional medical, nutritional or healthcare advice.
Always follow the manufacturer’s label, dosage, storage and usage instructions.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Heal&Zest will not be liable for indirect, incidental, special or consequential loss arising from use of the Website or a product purchased through it.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.
18. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government actions, war, civil disturbances, strikes, infrastructure failures, payment-network failures, courier disruptions or internet failures.
19. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how personal information is handled.
20. Changes to These Terms
We may update these Terms to reflect changes to our services, technology, operations or applicable law. The updated version will be posted with a revised Last Updated date.
21. Governing Law and Jurisdiction
These Terms are governed by the laws applicable in India. Subject to applicable consumer-protection rights and mandatory legal provisions, disputes relating to these Terms or purchases through the Website shall be subject to the jurisdiction of competent courts and authorities having jurisdiction over the applicable Heal&Zest business operations.
Nothing in this clause prevents a consumer from exercising a mandatory statutory right or approaching a competent consumer redressal authority.
22. Grievance and Customer Support
We encourage customers to contact Heal&Zest first so that concerns can be investigated and resolved efficiently. For order support, cancellation, delivery, returns, refunds or other customer-service issues, please use the customer-support/contact channels published on the Website.
23. Severability
If any provision is determined to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
24. Entire Agreement
These Terms, together with the Privacy Policy, Refund & Return Policy and any additional checkout or promotion terms, govern your use of the Website and purchases made through it.
Heal&Zest Website: healzest.in
22. Grievance and Customer Support
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We encourage customers to contact Heal&Zest first so that concerns can be investigated and resolved efficiently.
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Customer Support: support@healzest.in
Phone: +91 777-000-5350
Business Enquiries: business@healzest.in
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For a formal grievance, please provide your name, order number where applicable, contact details and a clear description of the issue so that the matter can be reviewed and addressed.