Refund & Return Policy
Last Updated: 8 October 2026
At Heal&Zest, we want you to receive the products you ordered in proper condition.
Because many products sold through Heal&Zest are consumable, ingestible, sealed or hygiene-sensitive, returns are handled carefully to protect product quality, safety and other customers.
1. When You Can Request a Return or Replacement
You should contact us as soon as reasonably possible if you receive a product that is damaged, materially different from what you ordered, incorrect, missing, defective, expired at delivery, or affected by significant leakage, breakage, contamination or packaging damage attributable to fulfilment or transit.
Nothing in this Policy limits rights that cannot lawfully be excluded under applicable consumer law.
2. Delivery Damage
If a package appears damaged, crushed, opened, leaking or tampered with at delivery, photograph the parcel and product where possible and contact us promptly.
For an investigation, we may request photographs or videos showing the outer package, shipping label, product packaging, damage, and batch or lot information where visible.
3. Wrong or Missing Products
If you receive the wrong product or an item is missing, contact us with your order number and details. After verification, we may provide an appropriate replacement, refund or other resolution.
4. Defective, Expired or Compromised Products
A product that is defective, expired, materially damaged or otherwise compromised on delivery may qualify for replacement or refund after verification.
Where a product has been improperly stored after delivery, used contrary to manufacturer instructions, intentionally damaged, tampered with or altered, it may not qualify for a return unless required by applicable law.
5. Change-of-Mind Returns
Because Heal&Zest sells nutritional, food, supplement and wellness products, opened or used items may not be eligible for return for hygiene, safety or product-integrity reasons.
Unless expressly stated on a product page or under a specific promotional offer, a change-of-mind return is not guaranteed for consumable, ingestible, opened, used or tampered-with products.
6. Products Generally Not Eligible After Opening
Subject to applicable legal rights, the following may generally be non-returnable once opened, used or tampered with: food and snacks; protein and nutrition products; supplements; vitamins and wellness consumables; products with broken or removed safety seals; products with damaged or missing packaging; products affected by customer handling or improper storage; and products that cannot reasonably be resold for health, safety or hygiene reasons.
7. Return Conditions
Where a return is approved, the product may be required to be unused, unopened, in original packaging, accompanied by labels, seals and accessories where applicable, and protected from damage during return shipment.
8. Return Request Process
To request a return, replacement or refund, contact Heal&Zest through the customer-support/contact channel published on the Website.
Please provide order number, customer name, registered email or mobile number, product name, reason for the request, photographs or videos where relevant, and any other information reasonably required.
9. Inspection and Verification
For damaged, incorrect, defective or compromised products, Heal&Zest may investigate the order and coordinate with the seller, manufacturer, warehouse or delivery partner. We may request reasonable evidence before approving a replacement or refund.
10. Refund Eligibility
Where a refund is approved, it may apply to the affected product, the full order where appropriate, applicable delivery charges where required by the circumstances or applicable law, or another amount determined according to the approved resolution.
11. Refund Method
Refunds are generally processed to the original payment method where technically possible.
For cash-on-delivery orders, Heal&Zest may request valid bank-account or other payment details necessary to complete the refund.
12. Refund Processing Time
Once approved, a refund will be initiated within a reasonable processing period. The time for funds to appear may depend on the payment gateway, card issuer, bank or other payment intermediary.
13. Cancellation Before Dispatch
You may request cancellation before dispatch. Where successfully cancelled before dispatch, the applicable paid amount will be refunded.
Once an order has entered dispatch or fulfilment, cancellation may no longer be possible through the standard process.
14. Failed or Cancelled Orders
If Heal&Zest cancels an order because of stock unavailability, payment failure, pricing error, serviceability limitations or another legitimate operational reason after payment has been received, the applicable amount will be refunded.
15. Delivery Failures
If an order cannot be delivered due to an incorrect address, repeated failed attempts, refusal of delivery, unavailability of the recipient or other circumstances attributable to the customer, we may contact you for further instructions.
Additional delivery or re-shipping costs may apply where permitted and communicated. This does not affect remedies where a delivery failure is attributable to Heal&Zest or the delivery service.
16. Promotional Products, Freebies and Bundles
Where an order includes a promotional gift, free product, bundle item or discount dependent on a qualifying purchase, cancellation or refund of the qualifying item may require the associated promotional benefit to be returned or its value adjusted, where permitted by the promotion terms.
17. Partial Refunds
Where only one or some items are affected, Heal&Zest may issue a refund for the affected item or portion rather than cancelling the entire order.
18. Exchanges
Where stock is available, Heal&Zest may offer a replacement instead of a refund for an approved damaged, incorrect or defective item.
19. Manufacturer Warranty
Where a product carries a manufacturer warranty or guarantee, the applicable manufacturer terms may apply. Heal&Zest will assist with relevant customer requests where appropriate.
20. Product Storage After Delivery
Customers are responsible for storing products according to manufacturer instructions after delivery. Exposure to excessive heat, moisture, sunlight, freezing, contamination or other improper conditions may affect product quality.
21. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded, restricted or waived.
Where applicable law provides a mandatory right to refund, replacement, repair or another remedy, that right prevails over any inconsistent provision of this Policy.
22. Fraudulent or Abusive Claims
We may investigate claims that appear fraudulent, materially misleading, duplicated or abusive. Any action will be subject to applicable law and will not interfere with legitimate consumer rights.
23. Policy Changes
We may update this Policy from time to time. The current version will be published with the latest revision date.
24. Customer Support
For return, replacement, cancellation or refund requests, please contact Heal&Zest through the customer-support/contact channel published on the Website.
Heal&Zest Website: healzest.in
24. Customer Support
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For return, replacement, cancellation or refund requests, please contact Heal&Zest using the following official channels:
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Email: support@healzest.in
Phone: +91 777-000-5350
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For business enquiries, partnerships or wholesale opportunities, contact business@healzest.in.