Ask for help from your Heal&Zest account order
Send a delivery, cancellation or return request from an order in My Account and revisit the response there.
Keep the request with the right order
For an order linked to your Heal&Zest customer account, Order help keeps your question alongside that order. You can choose a delivery, cancellation, return or other request and explain what you need the team to review.
This helps keep the product and order reference clear. Sign in to the account that owns the order, open its details and find the Order help section. Guest shoppers can contact support using their order confirmation details.
Send a clear request
- Open My Account, go to Orders and view the relevant order.
- Choose the request type in Order help and describe the issue.
- For a return request, enter quantities only for the items you want reviewed. Leave the other quantities at zero.
- Submit the request, then revisit the same order to see its status and any response from the team.
Wait for review before taking the next step
An order can have one open request at a time. If one is already open, read its status and response rather than starting duplicate requests. Contact support if you need to add information or clarify an urgent issue.
Submitting a request does not itself cancel the order, approve a return or send money back. The team reviews it under the published returns and refund policy. Wait for the instructions relevant to your order before sending products back.
The same section offers Print order summary when available. This produces a convenient order reference; it is not presented as a GST tax invoice. Keep your order confirmation and contact support if you need a particular document.
Open My Account and order help
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